Currently, when you use your Visa Card, American Express, Diners Club or MasterCard to pay for something at a shop you press 'credit', and sign to accept the transaction.

From 4 June 2008, participating shops in Australia will be able to accept a Personal Identification Number (PIN), giving you an alternative. Of course, you can continue to sign as you've always done.

Frequently Asked Questions

Q: What is a PIN?
A: A Personal Identification Number (PIN) is a number either allocated to you directly by the issuer of your card or selected specifically by you and known only by you.

The PIN is used as verification for transactions such as cash withdrawals from ATMs. The PIN is also specific to the card.

Q: Why do we need a PIN?
A: A PIN is an alternative form of verification. It does not replace signing but offers a new choice.

If you press the ‘credit’ button, you do not have to use a PIN. The choice is yours. If you know your PIN and you wish to use the PIN for a retail transaction, enter the PIN after you have pressed the ‘credit’ button and before you press the ‘OK/ENTER’ button.

Q: How does it work?
A: You will be able to use a PIN as one form of verification for retail transactions when using a credit, debit or store card. The PIN is entered by you, not the shop assistant, into the point of sale machines PIN pad.

After you have checked that the dollar amount on the PIN pad is correct, you enter your PIN using the 0 to 9 keys, (as you do now when using an EFTPOS card). Then press the ‘OK/ENTER’ button. Your PIN will be sent to your financial institution to make sure the number is correct.

If the PIN is correct and the rest of the transaction is approved the point of sale machine will print out a receipt for you to keep and another for the shop assistant to file.

Your PIN will not appear on any printed material.

Just follow the prompts on the point of sale machines PIN pad – the shop assistant can direct you if you need help, but do not let them know your PIN.

Q: How do I get a PIN?
A: You may have been sent a PIN by your financial institution when your account was opened.

If you don’t have a PIN yet, don’t worry. Your financial institution will be in touch, so you don’t need to contact them. Alternatively, contact your financial institution, their telephone number is on the back of your card and they can assist you. PIN may not be available on all cards.

Q: How many digits will my PIN be?
A: Most PINs are four digits (* * * *) however some financial institutions either issue or allow you to select a PIN that has more than four digits.

Q: Can I choose my PIN?
A: Your financial institution will inform you directly if this option is available.

If you want to find out if you can choose your PIN, please contact your financial institution.

Q: Can I change my PIN?
A: Some financial institutions allow cardholders to select their own PIN. To find out if you can change your PIN, please contact your financial institution.

Visit penorpin.com.au for more details.